Welcome to Cleanflow Work Safety Store’s FAQ page. We’re here to help you with any questions about our products, shipping, returns, and more. Below, you’ll find answers to common queries from our professional customers worldwide.
Product Information
1. What types of safety equipment do you offer?
We specialize in a wide range of safety equipment and workwear, including:
- Safety Boots (6-inch and 8-inch)
- Flame-Resistant Work Wear
- Air Tools and Automotive Equipment
- Electrical Supplies and Tools
- Cleaning Supplies and Tools
- Dewatering Pumps and Drain Cleaners
- Commercial Water Filters and UV Parts
- And much more!
2. Are your products suitable for industrial use?
Yes, all our products are selected for their durability and reliability in professional and industrial environments. From safety boots to automotive tools, we ensure they meet high standards for workplace safety.
Shipping & Delivery
1. Where do you ship to?
We ship globally, excluding Asia and select remote regions. Our Montgomery, US-based hub ensures efficient distribution to customers in North America, Europe, and other supported areas.
2. What are my shipping options?
We offer two main shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch.
- Free Shipping: Via EMS for orders $50+, delivered in 15-25 business days after dispatch.
3. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package through our carrier partners (DHL, FedEx, or EMS).
4. What if my delivery is delayed?
Delivery times are estimates and may be affected by customs, weather, or other unforeseen factors. If your order is significantly delayed, contact us at [email protected] for assistance.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused and in their original packaging. To initiate a return, contact our customer service team at [email protected].
2. Are all products eligible for return?
Most items are returnable, but clearance products or opened chemical metering pumps may have different policies. Check the product page for specific details before purchasing.
3. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The time it appears in your account depends on your payment method.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details. We do not store sensitive information on our servers.
3. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and speed up future purchases.
General Questions
1. Who is Cleanflow Work Safety Store for?
We cater to professionals in construction, facility management, automotive, electrical, and industrial sectors. Our products are designed for teams and individuals who prioritize safety and reliability.
2. How can I contact customer service?
Email us at [email protected]. We’re based in Montgomery, US, and serve customers worldwide.
3. Do you offer bulk discounts?
Yes, we provide discounts for large orders. Contact us directly with your requirements, and we’ll tailor a solution for your team.
Need More Help? If your question isn’t answered here, don’t hesitate to reach out. We’re committed to supporting your safety needs with reliable products and service.
Email: [email protected]
Address: 5840 Eagle Circle, Montgomery, US 36116