Returns & Exchanges

Our Commitment to Your Satisfaction

At Cleanflow Work Safety Store, we understand that professionals in construction, industrial work, facility management, and automotive industries depend on reliable equipment. Just as we’re committed to providing quality safety equipment, we stand behind our products with a straightforward returns and exchanges policy. Your satisfaction and safety are our top priorities.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to inspect your products and ensure they meet your professional standards.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be in original, unused condition
• All original packaging and tags must be intact
• Items must be in resalable condition
• Proof of purchase (order number) is required

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship Your Return

Securely package the items in their original packaging, include all tags and accessories, and ship to our address:

Step 4: Processing Your Return

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

Deductions

• Original shipping charges are non-refundable
• Return shipping costs are the customer’s responsibility
• Restocking fees may apply for large quantities or specialized equipment

Exchange Process

Exchanges follow the same process as returns. Once we receive and inspect your returned item, we’ll ship the replacement product. Exchange shipping is free for customers in eligible regions.

If the exchange item is of higher value, you’ll need to pay the price difference. If it’s of lower value, we’ll refund the difference.

Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

International Returns

For international customers (excluding certain Asian and remote regions):

• Return shipping costs are the customer’s responsibility
• Customs duties and taxes are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges