Our Commitment to Professional Service
At Cleanflow Work Safety Store, we understand that professionals in construction, industrial work, facility management, and automotive industries depend on reliable, high-quality safety equipment. Our shipping and returns policies are designed to support your demanding work environment with efficiency and reliability.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Service Provider |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (Orders over $50) | EMS |
Note: We ship globally, excluding certain Asian and remote regions. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This provides adequate time to inspect products and ensure they meet your professional standards.
Conditions for Returns & Exchanges
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Items must be in resalable condition
- Proof of purchase (order number) is required
⚠️ Non-Returnable Items
For safety and hygiene reasons, the following product categories cannot be returned or exchanged unless defective:
- Flame Resistant Work Wear (due to safety certification requirements)
- Chemical Metering Pumps (due to potential chemical contamination)
- Cleaning Supplies (chemical products for hygiene reasons)
- Opened or used safety equipment
- Custom ordered or special order items
If you receive a defective item from these categories, please contact us immediately at [email protected].
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Return/Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Cleanflow Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify – wrong size, defective, not as described, etc.] For exchanges, please specify: Desired Replacement: [Product Name and Size if applicable]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.
Step 3: Package and Ship Your Return
Securely package the items in their original packaging, include all tags and accessories, and ship to:
Cleanflow Work Safety Store
Returns Department
5840 Eagle Circle
Montgomery, US 36116
Return Authorization #: [Your provided number]
Step 4: Processing Your Return
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Refund Information
| Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days after return processing | Original payment method |
| PayPal | 3-5 business days after return processing | Original PayPal account |
Deductions
- Original shipping charges are non-refundable
- Return shipping costs are the customer’s responsibility
- Restocking fees may apply for large quantities or specialized equipment
Exchange Process
Exchanges follow the same process as returns. Once we receive and inspect your returned item, we’ll ship the replacement product.
- Exchange shipping is free for customers in eligible regions
- If the exchange item is of higher value, you’ll need to pay the price difference
- If it’s of lower value, we’ll refund the difference
Defective or Incorrect Items
If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.
International Returns
For international customers (excluding certain Asian and remote regions):
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our customer service team is here to help professionals get the right safety equipment.
Email: [email protected]
Address: Cleanflow Work Safety Store, 5840 Eagle Circle, Montgomery, US 36116
Response Time: 1-2 business days
We’re committed to ensuring you have the reliable safety equipment you need for your professional work.